Onyx FAQ

How do I import a profile into Onyx?
https://www.youtube.com/watch?v=8JF-6gI3DXo NOTE:  The user must be signed in as the administrator.   If they are not it will not give them the option t...
Thu, Dec 21, 2017 at 1:56 PM
Prints are stuck in the Queue how do I clear them? or Software is slow or keeps freezing how can I fix this?
1)Locate the Onyx software folder on your computers hard drive 2)Open the folder and search for the "Work" folder 3)Open up the work folder for ...
Thu, Dec 21, 2017 at 1:56 PM
How do I update my Onyx Key?
Please begin by sending an email to sales@onyxgfx.com. In the subject line, enter your key number. In the body of the email, please state that you are in ne...
Tue, May 1, 2018 at 3:26 PM
Configuring a Printer's IP address in Onyx
Fast Forward to the 1:50 mark on this video: https://www.youtube.com/watch?v=QqvukkRGCCA
Thu, Dec 21, 2017 at 1:56 PM
How do I tile an image in ONYX?
Thu, Dec 21, 2017 at 1:56 PM
I have a "Media Mismatch" error when I submit a job how do I fix this?
Make sure that the media  shown by the black arrows below match.  If they do not, change the media type selection by clicking on the media settings button s...
Thu, Dec 21, 2017 at 1:56 PM
What is a myonyx account, and do I need it?
myonyx is a free resource for self-support. The site keeps your business running smoothly with 24/7 access to product downloads, updates, user guides, white...
Mon, Apr 30, 2018 at 2:11 PM
Which printers are supported by ONYX?
To see a full list of ONYX Supported printers, please click HERE
Thu, May 3, 2018 at 2:50 PM
Which cutters are supported by ONYX?
For a full list of ONYX supported cutters, please click HERE
Thu, May 3, 2018 at 2:52 PM
Which color devices are supported by ONYX?
For a full list of ONYX supported color devices, please click HERE
Thu, May 3, 2018 at 2:53 PM