Step 1 Make sure your media settings are correct, if they are not reprint using the correct media type.
Step 2 If the media selection is correct, follow these steps to perform an Auto Head Alignment:
First load a glossy adhesive vinyl (HP recommended) or a material that is smooth on the surface.
1- Hit settings button
2- Press image quality Maintenance
3- Press Align Printheads
4 - Choose AutoPrinthead Alignment